Frequently Asked Questions
Here are some of the questions we get asked the most by our customers.
Will I receive only my pet's ashes?
Yes, at Forget Me Not, we guarantee that you will receive only your pet’s ashes. We take meticulous care to ensure that each pet is cremated individually, and their ashes are carefully collected and preserved for you to cherish. As fellow pet owners, we deeply empathise with the significance of ensuring your pet’s individual cremation. Rest assured; we have meticulously developed a system to guarantee this sacred process unfolds seamlessly.
Can I witness the cremation process?
Unfortunately, this is not possible. However, our serene and quiet room offers a peaceful, private space for you to say your final farewells to your beloved companion. We remain by your pet’s side every step of the way, ensuring they are treated with the utmost dignity, compassion, and care throughout the entire process.
How long does the cremation take and when can I take the ashes home?
The duration of the cremation process varies depending on factors such as the size of your pet and the type of cremation selected. In most cases, the process itself takes a few hours to complete. Your pet’s ashes will typically be ready for collection or returned to you within 3–4 days.
What happens during the cremation process?
During the pet cremation process, your beloved companion is respectfully placed into a cremation chamber where they are exposed to high temperatures. These temperatures effectively break down the organic matter, leaving behind bone fragments. These fragments are then further processed into a fine ash known as cremains.
How will the ashes be returned?
We offer a range of beautiful urns, caskets or scatter tubes for you to choose from. Whether you prefer a simple and elegant design or something more ornate, we have options to suit every preference. Please see ‘Our Products’ page to view the range of vessels available.
Can I visit your crematorium to say my final farewells to my pet?
Of course, we completely understand how important it is to say goodbye to your beloved pet in person. Our crematorium provides a serene and private room where you can spend meaningful moments together, sharing your final farewells in a peaceful setting filled with love, comfort, and dignity.
We are here to support you during this difficult time and to ensure that your goodbye is as gentle and personal as possible.
How do I arrange for pet cremation services?
Arranging pet cremation services is simple and straightforward. You can contact us directly to discuss your options and schedule a convenient time for collection, or you may bring your pet to our crematorium yourself. We are here to guide you through every step with compassion and care.
If your pet passes away at the veterinary clinic, please inform the attending veterinarian of your wish for cremation. This ensures your pet’s final journey is entrusted to us with the respect and care they deserve. We offer collection services
Do I need to leave my pet with the vet?
My pet is getting old/ isn't well; can I discuss cremation with you prior to losing my pet?
What happens if my pet dies at home?
Do you arrange pet euthanasia at home?
Yes. We currently work with two local vets who offer euthanasia at home. Please call us and we will be more than happy to put you in contact with one of them.
Still have questions?
If you have any further questions or queries, please don’t hesitate to contact us by phone, email, text message or by using the form below.
